2012 B2 · DSE Paper 3 Part B

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2012-DSE
ENG LANG

PAPER 3
PART B2

HONG KONG EXAMINATIONS AND ASSESSMENT AUTHORITY
HONG KONG DIPLOMA OF SECONDARY EDUCATION EXAMINATION 2012

B2DIFFICULT SECTION

ENGLISH LANGUAGE PAPER 3

PART B2

DATA FILE

GENERAL INSTRUCTIONS

Refer to the General Instructions on Page 1 of the Question-Answer Book for Part A.
請參閱甲部問答冊第 1 頁的一般指示。

INSTRUCTIONS FOR PART B2

The Question-Answer Book for Part B2 is inserted into this Data File.
乙部二問答冊夾於本資料檔內。
For Part B, attempt EITHER those tasks in Part B1 (Tasks 5 – 7) OR those in Part B2 (Tasks 8 – 10).
乙部須選答乙部一（任務 5 至 7）或乙部二（任務 8 至 10），兩者選其一。
You are advised to use a pen for Part B.
建議乙部使用原子筆作答。
The Data Files will NOT be collected at the end of the examination. Do NOT write your answers in the Data Files.
考試結束時資料檔不會收回。請勿在資料檔內書寫答案。
Hand in only ONE Question-Answer Book for Part B, either B1 or B2, and tie it with the Question-Answer Book for Part A.
乙部只須交一份問答冊（乙部一或乙部二），並與甲部問答冊綁在一起。

2012-DSE-ENG LANG 3-B2-DF-1Not to be taken away before the end of the examination session

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Part B

Situation

You are Nicky Leung. You work for Cultural Commons, which is a non-governmental organisation, an NGO, in Hong Kong. Cultural Commons helps people from different countries who come to live in Hong Kong. Your organisation is planning a Fun Day for a local community. Your boss, Manjula Pillai, has asked you to do some tasks.

你是 Nicky Leung，在協助來港人士的非政府組織 Cultural Commons 工作。組織正為本地社區籌辦同樂日，上司 Manjula Pillai 請你完成幾項任務。

You will listen to a recording of the weekly podcast programme Bookmark. In the podcast you will hear an interview with author Lionel Chan.

你將聆聽每週播客《Bookmark》，當中有作家 Lionel Chan 的訪問。

Before the recording is played, you will have five minutes to study the Question-Answer Book and the Data File for Part B1 and the Question-Answer Book and the Data File for Part B2. Remember you must choose to do the tasks in either Part B1 or Part B2. Do NOT attempt both Parts B1 and B2.

錄音前有五分鐘閱讀乙部一及乙部二的問答冊和資料檔。只須選答其中一部，不要兩部都做。

Complete the tasks by following the instructions in the Question-Answer Book that you choose and on the recording. You will find all the information you need in the Question-Answer Book and Data File that you choose and on the recording. As you listen you can make notes on page 3 of the Data File.

按照所選問答冊及錄音的指示完成任務。所需資料在問答冊、資料檔和錄音中；聆聽時可在資料檔第 3 頁記筆記。

You will have five minutes to familiarize yourself with the Part B Question-Answer Book and the Data File.

現在有五分鐘熟悉乙部問答冊和資料檔。

Listening note-taking sheet for podcast programme Bookmark 3
Email from Manjula Pillai to Nicky Leung 4
Extract from a Nepalese teenager’s blog 5
Extract from Isobel Tait’s article “A Review of Research into Body Language” 6
Article from Living in Hong Kong newsletter 7
Appendix of statistics from Lionel Chan’s research article 8
Article from the Kowloon Herald, 15th February 2012 8
Cultural Commons webpage 9

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Listening note-taking sheet for podcast programme Bookmark

Listen to the weekly podcast programme Bookmark, which features an interview with Lionel Chan.

聆聽每週播客《Bookmark》訪問 Lionel Chan。

Fun Day details

同樂日詳情

Body language

身體語言

Lionel Chan

Communication barriers

溝通障礙

Practical difficulties newcomers to Hong Kong face

來港新移民面對的實際困難

Lionel Chan’s book ‘An Immigrant’s Song’

Lionel Chan 的《An Immigrant’s Song》

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Email from Manjula Pillai to Nicky Leung

To: Nicky Leung

From: Manjula Pillai

Sent: 30 March 2012

Subject: Things to do

Dear Nicky

親愛的 Nicky：

I've got three things for you to do.

有三件事想請你做。

We're going to carry out an online survey about barriers to communication in Hong Kong. Please write an introductory paragraph for the survey. Include:

我們將進行網上問卷，了解香港的溝通障礙。請為問卷寫引言，包括：

- what a barrier is - barriers related to the Hong Kong way of life - the effects of each barrier or how people feel as a result

甚麼是障礙；與香港生活方式相關的障礙；每種障礙的影響或當事人的感受。

Don't mention barriers related to body language as we did that in another survey. Have a look at that 'Living in Hong Kong' newsletter article as a starting point.

不要談身體語言障礙，因為另一份問卷已處理。先參考《Living in Hong Kong》通訊文章。

We want to start a new advice page on our website focusing on a different area of communication each month. This month's focus will be on body language. Use the website template to:

我們將在網站開設每月探討不同溝通範疇的建議頁，本月主題是身體語言。用網站範本：

- explain the problems associated with each aspect of body language shown - give advice about body language related to each

解釋所示每種身體語言帶來的問題，並分別提出建議。

Take a look at the extract from Isobel Tait's article 'A Review of Research into Body Language' as a starting point.

先參考 Isobel Tait 的《A Review of Research into Body Language》節錄。

Fairfax Secondary School has asked us to write a short article for their school newsletter. It's a special edition for their Multi-Cultural Awareness Week. They want us to write about the practical difficulties faced by people from different countries who come to live in Hong Kong and the help available from the community in Hong Kong.

Fairfax Secondary School 邀請我們為多元文化認識週特刊寫短文，介紹不同國籍人士來港後遇到的實際困難，以及香港社區提供的援助。

Please write the article. I found some statistics in one of Lionel Chan's research articles. Use that as your starting point. We've only been given space for 200 words so make sure it's about that length.

請撰文約二百字。我找到 Lionel Chan 研究文章中的一些統計數據，可先作參考。

Remember that your notes from the Bookmark podcast will be useful for all of these.

《Bookmark》播客的筆記也會對所有任務有用。

Thanks for your help. Best Manjula

謝謝你的幫忙。Manjula

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Extract from a Nepalese teenager’s blog

Bloggette　 ·　 http://www.hkbloggette.com

hk bloggette.com

Extract from Isobel Tait’s article ‘A Review of Research into Body Language’

Original drawing of a person with folded arms — Figure 1: Folded arms (Amocatchi, 2008)

There is sufficient evidence at this stage to safely conclude that certain aspects of body language can have both positive and negative effects on the perceptions of others in a variety of contexts and cultures (Lo, 1999; Lo and Francis, 2001). It has even been argued that body language is the most important aspect of human communication (Duncan, 2004).

研究有充分證據顯示，在不同情境及文化中，身體語言的某些方面可使他人留下正面或負面印象。有人甚至認為身體語言是人際溝通最重要的部分。

De Frietas (2006), for example, found that how people stand has a significant effect on listeners' perceptions of the speaker when giving presentations. She found that in a job interview situation, candidates actually failed the interview based on the way that they stood when asked to give a presentation.

De Frietas（2006）發現，演說者的站姿會顯著影響聽眾的觀感；求職面試中，應徵者甚至可能因報告時站姿不當而落選。

Amocatchi (2008) conducted a survey, in which she showed over 1,000 different people a drawing of someone folding their arms. She asked them what kind of message they thought was being transmitted. The results can be seen in Figure 2 below. Amocatchi concludes that the best advice for listeners is to avoid confusion by reverting to a neutral position, i.e. with their hands loosely clasped in front of them.

Amocatchi（2008）向逾一千人展示雙臂交叉的圖像，詢問他們解讀到甚麼訊息。結果顯示解讀不一。她建議聆聽者避免誤會，採用雙手輕放身前的中立姿勢。

Figure 2: Folded arms results of survey (Amocatchi, 2008)

Listening & agreeing43%43%

Rejecting & disagreeing40%40%

Not sure17%17%

聽取並贊同：43%；拒絕並不贊同：40%；不確定：17%。

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Appendix of statistics from Lionel Chan’s research article Tracking Hong Kong Newcomers

Appendix 11: Newcomer responses after 1 week in Hong Kong	% agree	% disagree
Easy to find somewhere to live容易找到住處	12	88
Local food is very good本地食物很好	75	25
Enjoying sightseeing喜歡觀光	95	5
Easy to find a school for children容易為子女找學校	17	83
Easy to find free medical care容易找到免費醫療	10	90
Using the MTR is easy and convenient港鐵方便易用	84	16
Easy to find free legal advice容易找到免費法律意見	18	82
Children have the opportunity to make friends孩子有機會交朋友	13	87
Easy to find food from your own country容易找到家鄉食物	86	14

Article from the Kowloon Herald, 15th February 2012

Lawyers step up

Local lawyers, Venny Wong and Theresa Lam, who both work at law firm Chan and Wang Legal Company, have taken the decision to provide pro bono services to newcomers coming to live in Hong Kong through a community-based legal advice scheme.

律師 Venny Wong 和 Theresa Lam 在 Chan and Wang Legal Company 工作，決定透過社區法律諮詢計劃為來港人士提供義務法律服務。

"We realised that there are some people who come to live in Hong Kong who need a bit of extra help," explained Venny Wong. "They arrive in a new country and face practical difficulties like dealing with immigration or finding legal advice for other matters. Often they can't afford that advice."

Venny 說，有些來港人士需要額外協助，面對入境手續或其他法律問題，卻負擔不起法律意見。

Both Venny and Theresa have decided to try to build up a network to encourage others to do more.

兩人希望建立網絡，鼓勵更多人參與。

Theresa explains, "We're already talking to friends from other businesses to see if they want to help."

Theresa 說她們正與其他商界朋友商討能否提供幫助。

In fact, they've already had some success. Enrique Ramirez, an estate agent in Kwun Tong, is offering a helping hand. "We provide a commission-free service to help newcomers to find somewhere to live in Hong Kong. So far we've helped about 20 families," he explained.

觀塘地產代理 Enrique Ramirez 已加入，免費幫助新移民找住處，至今協助約二十個家庭。

Government organizations are also doing their bit to help. The Hong Kong Tourism Board has recently produced a new MTR map for tourists and newcomers. "It will help people new to Hong Kong find their way round so they can shop till they drop," a spokeswoman announced.

政府機構也有幫忙。香港旅遊發展局印製新的港鐵地圖，協助遊客和新來港人士熟悉香港。

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Cultural Commons webpage

Cultural Commons　 ·　 http://www.culturalcommons.org.hk

Cultural Commons

Services for Newcomers to Hong Kong

Newcomers to Hong Kong

Services for newcomers

New to Hong Kong? We can provide the help you need. We offer the following services

新來香港？我們能提供你所需的協助，服務包括：

For Newcomers to Hong Kong

Written translation of formal documents from foreign country外國正式文件的書面翻譯
Interpreter service (e.g. for phone calls or for formal interviews)傳譯服務，例如電話或正式面試
Form filling service (e.g. forms from Education Bureau, HK taxes etc)協助填表，例如教育局或稅務表格
Child care services for working mothers為在職母親提供託兒服務
Introductions to local sports teams (adults and kids)介紹成人及兒童參加本地運動隊
Important contact numbers (e.g. for social services)重要聯絡電話，例如社會服務
Sightseeing guides for Kowloon and the Outlying Islands九龍及離島觀光指南

Cultural Commons has recently moved to a new office in Larch Street. Click here to see map.

Cultural Commons 最近搬到 Larch Street 的新辦公室；可點擊地圖查看。

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HKDSE 2012 · ENGLISH LANGUAGE · PAPER 3 PART B2B2 · DIFFICULT SECTION

Task 8: Introduction for survey (18 marks)

Write an introduction for the survey on barriers to communication using information from the B2 Data File and your notes. You should write around 150 words.

利用乙部二資料檔及筆記，撰寫有關溝通障礙問卷的引言，約 150 字。

Survey introduction

0 words

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Task 8 · Answer continuation

任務 8 續答頁

Task 8 answer continuation

0 words

END OF TASK 8

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Task 9: Advice page for website (18 marks)

Complete the advice page for the Cultural Commons website using information from the B2 Data File and your notes. Write around 200 words.

運用乙部二資料檔及筆記，完成 Cultural Commons 網站的建議頁，約 200 字。

BODY LANGUAGE

Eye contact

Advice about eye contact

0 words

Arms

Advice about arm position

0 words

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Task 9 · Answer continuation

任務 9 續答頁

Standing

Advice about standing

0 words

END OF TASK 9

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Task 10: Newsletter article (18 marks)

Write an article for Fairfax Secondary School’s newsletter using information from the B2 Data File and your notes. Write around 200 words.

運用乙部二資料檔及筆記，為 Fairfax Secondary School 通訊撰文，約 200 字。

Newsletter article

0 words

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Task 10 · Answer continuation

任務 10 續答頁

Task 10 answer continuation

0 words

END OF TASK 10 · END OF PART B2

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2012 B2 Data File + Question-Answer Book

ENGLISH LANGUAGE PAPER 3

PART B2

DATA FILE

GENERAL INSTRUCTIONS

INSTRUCTIONS FOR PART B2

Part B

Situation

Contents

Listening note-taking sheet for podcast programme Bookmark

Fun Day details

Body language

Lionel Chan

Communication barriers

Practical difficulties newcomers to Hong Kong face

Lionel Chan’s book ‘An Immigrant’s Song’

Email from Manjula Pillai to Nicky Leung

Extract from a Nepalese teenager’s blog

recent posts

School in Hong Kong at last...

Week 1: Nobody listens!!

Week 2: My Body's Language!?!

Week 3: New Friends

Extract from Isobel Tait’s article ‘A Review of Research into Body Language’

Article from Living in Hong Kong newsletter

Appendix of statistics from Lionel Chan’s research article Tracking Hong Kong Newcomers

Article from the Kowloon Herald, 15th February 2012

Lawyers step up

Cultural Commons webpage

Newcomers to Hong Kong

Services for newcomers

For Newcomers to Hong Kong

Task 8: Introduction for survey (18 marks)

Task 8 · Answer continuation

Task 9: Advice page for website (18 marks)

BODY LANGUAGE

Eye contact

Arms

Task 9 · Answer continuation

Standing

Task 10: Newsletter article (18 marks)

Task 10 · Answer continuation